1. Information We Collect
- Account details such as name, email address, mobile number, password hash, and role-specific profile data.
- Order and delivery details such as merchant, branch, items, delivery address, tracking events, proof uploads, and support records.
- Operational and security data such as device or browser metadata, IP address, session activity, push tokens, and authentication logs.
2. How We Use Information
- To create and manage accounts, verify ownership, and protect platform security.
- To process orders, calculate pricing, coordinate merchants and riders, and provide status notifications.
- To improve platform performance, troubleshoot incidents, prevent fraud, and support analytics or reporting.
3. Location and Delivery Data
NadaMoves may process saved addresses, branch coordinates, rider location updates, and delivery proof information when these are needed for dispatch, ETA calculations, delivery completion, dispute handling, or fraud prevention.
4. How We Share Information
- With merchants, riders, personnel, or managers when needed to fulfill an order or support a platform workflow.
- With service providers such as email or notification infrastructure that help operate the platform.
- When required by law, regulation, lawful request, or to protect users, partners, and platform operations.
5. Retention
We retain account, transaction, and operational records for as long as reasonably necessary for service delivery, security, auditing, compliance, dispute handling, and legitimate business operations.
6. Security
NadaMoves uses administrative, technical, and organizational measures intended to protect your information. No system is completely immune from risk, so users should also protect their credentials and report suspected unauthorized activity promptly.
7. Cookies and Similar Technologies
Web sessions may rely on cookies or similar browser storage for authentication, session continuity, cart persistence, preferences, and abuse prevention.
8. Your Choices
You may request updates to inaccurate account information and may manage saved addresses and certain profile details inside the applicable portal. Additional rights may depend on your deployment region and applicable law.
9. Policy Changes
We may update this policy when our product, vendors, legal requirements, or operational practices change. Continued use after an update becomes effective means the revised policy applies.
10. Contact
For privacy questions, data handling concerns, or verified requests, contact the NadaMoves team through the support or contact channel published by your deployment.